In a recent Social Media Examiner post that I received in my email, I found this unique clip about Zappos and how their culture is helping to drive their business forward. It is amazing how the employees feel empowered to do what ever it takes to make the customer happy. I don’t find it surprising that people are flocking to Zappos to find employment. The biggest concern that most employees have with about 98% of jobs out there is that they can see how to make things better, but they cannot put them into effect.
It is no wonder to me that when people are given the freedom to think for themselves, work creatively, and have the tools needed, they can achieve great success. This success is a positive feedback loop where the employees are satisfied, customer’s are satisfied, and the business is satisfied because they are making money and have happy customer’s.
Check out the video below and let me know what you think about satisfaction in the workplace…



